Acceptable Use Policy

Last updated: July 5, 2026

This Acceptable Use Policy (“AUP”) applies to all use of the SynergyMSP Services and is part of the Terms of Service. We may suspend or terminate Services for violations. You are responsible for your users’ compliance.

1. Prohibited content & conduct

• Illegal activity, or content that is infringing, defamatory, or violates others’ rights.
• Malware, phishing, or unauthorized access to systems or data.
• Interfering with or degrading the Services or other customers (e.g., resource abuse, DoS).
• Circumventing usage limits, security, or authentication controls.
• Submitting Protected Health Information (PHI) without a signed BAA and an eligible tier(see Terms §5).

2. Communications (voice, SMS, eSIM)

For telephony, messaging, and connectivity products you must comply with all applicable laws, carrier requirements, and registration obligations, including:

• The TCPA, CAN-SPAM, and equivalent laws — obtain required consent; honor opt-outs.
• US A2P 10DLC brand/campaign registration for application-to-person SMS.
• No spam, robocalling abuse, spoofing, fraud, or prohibited/high-risk content categories.
• Use eSIM/cellular data only for lawful purposes and in accordance with the underlying carrier’s terms.

3. Email & marketing

Send only to recipients who have consented; include a valid physical address and a working unsubscribe; do not send to purchased or harvested lists. Maintain acceptable deliverability and complaint rates.

4. Compute, GPU & hosting

No cryptomining without prior written approval, no hosting of malicious infrastructure, and no use that violates a third-party provider’s acceptable-use terms.

5. Enforcement

We may investigate suspected violations and take action including content removal, throttling, suspension, or termination, and will cooperate with law enforcement where required. Report abuse to abuse@synergytech.cloud.