Terms of Service

Last updated: July 5, 2026

These Terms of Service (“Terms”) govern your access to and use of the SynergyMSP platform and the products and services offered through it (collectively, the “Services”), provided by Synergy Technologies Inc (“Synergy,” “we,” “us”). By creating an account, purchasing a subscription, or using the Services, you (“Customer,” “you”) agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. The Services

Synergy provides managed infrastructure and software delivered on a subscription basis, which may include managed databases, application hosting, authentication, communications, storage, GPU compute, and related tools. Specific features, limits, and any service levels for a given product are described at the point of purchase or in an applicable order or product page.

2. Accounts & Eligibility

You must provide accurate account information and are responsible for all activity under your account and for safeguarding your credentials. You must be at least 18 and legally able to enter a contract. You are responsible for your end users’ use of the Services.

3. Subscriptions, Billing & Renewal

Fees. You agree to pay the fees for your selected plan, including any usage- or seat-based charges, as displayed at purchase. Prices are in USD unless stated otherwise.
Auto-renewal. Subscriptions renew automatically for successive periods (monthly or annual) at the then-current rate until cancelled. You authorize us and our payment processor (Stripe) to charge your payment method on each renewal.
Cancellation. You may cancel at any time; cancellation takes effect at the end of the current billing period. You retain access through that period.
Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods or unused capacity.
Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
Non-payment. We may suspend or terminate Services for overdue amounts.

4. Acceptable Use

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated by reference. You may not use the Services for unlawful, infringing, harmful, or abusive purposes, or in violation of any provider or carrier requirements.

5. Protected Health Information (PHI)

You may not submit, store, or process Protected Health Information (as defined under HIPAA) or other regulated health data using the Services unless (a) the specific product is offered as a HIPAA-eligible tier and (b) you have executed a Business Associate Agreement (BAA) with us.Absent a signed BAA and an eligible tier, you must not place PHI on the Services, and you are solely responsible for any such data you submit in breach of this section.

6. Customer Data

You retain all rights to data you submit (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide the Services. Our processing of personal data on your behalf is governed by our Data Processing Addendum. You are responsible for the accuracy and legality of Customer Data and for obtaining all necessary rights and consents.

7. Third-Party & Resold Services

Certain Services are provided using or resold from third-party providers (e.g., cloud, GPU, carrier, eSIM, and payment providers). Your use of those components may be subject to the third party’s terms, and their availability and performance are outside our control. We are not liable for third-party acts or omissions.

8. Availability & Support

Unless a written service-level agreement applies to your plan, the Services are provided on a commercially reasonable, “as available” basis. We may perform maintenance and may modify or discontinue features with reasonable notice for material changes.

9. Intellectual Property

We and our licensors own all rights in the Services, including all software, and no rights are granted except the limited right to use the Services under these Terms. Feedback you provide may be used by us without restriction.

10. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Services and use it only as needed to perform under these Terms.

11. Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You will defend and indemnify us against claims arising from your Customer Data, your use of the Services in violation of these Terms or law, or your breach of Section 5 (PHI).

14. Term & Termination

These Terms apply while you use the Services. Either party may terminate for material breach not cured within 30 days. On termination, your right to use the Services ends and we may delete Customer Data after a reasonable retention period, subject to the DPA.

15. Changes to these Terms

We may update these Terms; material changes will be notified via the Services or email, and continued use after the effective date constitutes acceptance.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules.

Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, with the seat of arbitration in North Carolina. Judgment on the award may be entered in any court of competent jurisdiction.

Individual basis; class-action waiver. Disputes will be arbitrated only on an individual basis. You and Synergy each waive any right to bring or participate in a class, collective, consolidated, or representative action. Notwithstanding the foregoing, either party may bring an action in the state or federal courts located in North Carolina to seek injunctive or equitable relief for the infringement or misuse of intellectual property or confidential information. If the class-action waiver is held unenforceable as to a particular dispute, that dispute (and only that dispute) will be resolved in the courts of North Carolina, to whose exclusive jurisdiction the parties consent.

17. Contact

Questions about these Terms: legal@synergytech.cloud.